If you want to cancel your order:
1.The order can be cancelled within 12 hours of purchase of the product if the product haven’t shipped out. If it has processed, we will charge 20% restocking fee.
2.The order cannot be cancelled when the product has been out of the warehouse or has been shipped. If you want to cancel the order, you have to pay 50% shipping fee and restocking fee.
Return Policy
100% Satisfaction Guarantee
Our customer service representatives will work with you to find the best solution for your situation by: replacing the original item or providing a refund.It will charge 50% restocking fee.we can’t refund it if you have used the doll.
If you don’t cancel it before we ship it ,and you want to refuse to get it ,it will charge 50% total amount.It’s for shipping fee.It will cost a lot to ship to your country.And if you want to ship it by yourself ,it will be fine.You need to bear the shipping fee.
To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the “shipped from” address. Your refund will be processed as soon as your items are received.
Undeliverable Orders
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.
These terms and conditions hereby shall be governed by the laws of the United Kingdom. Any action seeking legal or equitable relief arising out of or relating to these Terms and Conditions will be brought in the courts of the United Kingdom.
